Toimituskäytäntö

When it comes to shipping, we prioritize efficiency and reliability to ensure that your luxury products are delivered to you in a timely manner. We work with trusted shipping partners to handle both domestic and international shipments, providing you with peace of mind throughout the delivery process.

Domestic Shipping

For domestic orders, we primarily rely on the most reputable shipping carrier: Posti. Posti has a proven track record of delivering packages safely and efficiently, with full-time tracking. Depending on your location within the country, you can expect your order to arrive within 1 to 3 days.

For orders made with Posti's "Pikkupaketti" Service, you can expect your order to arrive within 2 to 4 days.

International Shipping

Our international shipping services are also handled by Posti, DHL, and UPS. We understand that receiving your luxury products in a timely manner is crucial, regardless of your location. The estimated delivery times for international shipments range from 7 to 14 days, depending on the destination country.

Import Customs and Taxes

For customers ordering from non-EU countries, it's important to note that you may be responsible for any applicable import customs and taxes. These charges are determined by your country's customs authorities and are beyond our control. We recommend familiarizing yourself with your country's import regulations to avoid any unexpected fees.

Free Shipping

We are pleased to offer free shipping to applicable countries. This means that certain destinations qualify for free shipping on eligible orders. The specific countries eligible for free shipping will be clearly indicated during the checkout process.

At Luxor Finland, we strive to provide a seamless shopping experience from start to finish. Our commitment to reliable shipping ensures that your luxury products are delivered to you in a timely manner, allowing you to enjoy the indulgence and sophistication they bring.

Payment Service Provider
 
Paytrail Oyj serves as the payment intermediary and service provider in collaboration with Finnish banks and credit institutions and is an authorized payment Institution. Paytrail Oyj will be shown as the recipient on your bank or credit card statement and forward the payment to the merchant. For complaints, please contact the website the payment was made to.
 
Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7

Maksupalvelutarjoaja

Maksunvälityspalvelun toteuttajana ja maksupalveluntarjoajana toimii Paytrail Oyj (2122839-7) yhteistyössä suomalaisten pankkien ja luottolaitosten kanssa. Paytrail Oyj näkyy maksun saajana tiliotteella tai korttilaskulla ja välittää maksun kauppiaalle. Paytrail Oyj:llä on maksulaitoksen toimilupa. Reklamaatiotapauksissa pyydämme ottamaan ensisijaisesti yhteyttä tuotteen toimittajaan.

Paytrail Oyj, y-tunnus: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
paytrail.com/kuluttaja/tietoa-maksamisesta